Your privacy is important; we promise to look after the personal information we hold to keep it secure. This page is to explain what personal data we collect.
How do we collect information from you?
We obtain information about you when you use our website; for example, when you contact us about products or services, when you create an account and make a purchase, and if you choose to receive our email newsletters or printed catalogues, lookbooks and other literature.
What information do we collect about you?
When you register with us or place an order for our products we collect information from you. Some of this information is required for us to complete and deliver your order; other information may be voluntary. We also collect information if you voluntarily complete customer surveys, provide feedback or participate in competitions. We collect website usage data using cookies. If you submit credit/debit card details to make an online purchase, we do not keep a record of these payment details.
The information we collect might include your name, email address, home address, IP address and information about pages you access and requests you make on our website.
How will we use this information about you?
We will never sell your information to third parties. Nor will we ever share your information for marketing purposes with any other company unless you have specifically told us you are happy for us to do so. We collect information in order to process your order, manage your account and (if you agree to this) to email you about special offers and products we think may be of interest to you. You can unsubscribe from receiving these emails at any time via links at the bottom of every email newsletter.
We use the data we collect from the website to personalise your return visits to the website and (if you choose to receive email newsletters) to personalise the content we send you.
Where necessary, we may share information such as name, delivery address and contact information with our shipping partners so that your order can be delivered to you. We work with selected couriers and they will only use this data for the purpose of delivering your order and contacting you if required in the process of delivery.
Marketing & Communications
We would like to send you information about special offers, products and services that we think will interest you. For this purpose we offer the option to subscribe to email newsletters. This is not required, and you can opt out of receiving these at any time. If you do choose to receive email newsletters, we will take your email address and ask your consent to send emails to you. The emails we send will contain details of promotions, special offers, launches etc. If you have placed orders with us, we will use that data to ensure you receive emails that are relevant to you (for example featuring types of products and offers that we think you will be interested in, offers available in your country, etc.). You may at any time opt out of this. Every email we send contains a link to unsubscribe at the end.
Access to your information and making corrections
Data Protection Officer
Ebb & Flo Gifts
54 Hall Lane
We want to make sure that your personal information is accurate and up to date. You may at any time ask us to correct or remove information we hold on you.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, please visit www.aboutcookies.org.
You can choose to set your website browser not to accept cookies (the above website will tell you how to remove existing cookies from your browser). Please be aware that in a few cases some of our website features will not function as a result.